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Ask the Expert: Yan Anderson, Project Implementation Consultant Part 2

Channel managers are facing the same problems today that they were 9 years ago. But, Relayware and our customer contacts are much more sophisticated in the way they tackle channel challenges.

Relayware Partner Relationship Management

Ask the Expert: Yan Anderson, Project Implementation Consultant (part 2)

On his role at Relayware

In part 1, Yan Anderson spoke about his 9 years at Relayware and what he's seen change and stay the same. Read that post here.

Question: So, today you are a project implementation consultant. What do you do in this role?

Anderson: I work with our new customers to deliver new projects. I gather their requirements and create specifications for sign-off. Then, I hand it over to the development team. It’s very important that these first few steps are done well and thought through thoroughly as they lay the foundation for success.

For simple implementations I take the project straight through to delivery single-handedly. However, on larger projects I work with a full team as a solution designer, and I act in a consulting role to ensure success.

Question: You just came from visiting a brand new customer for an in-person consultation. What did you do there?

Anderson: Our team and their team met in person to hash out requirements. This process typically doesn’t take more than a week when we are all in the same room. Of course, it always depends on the complexity of the project.

When we aren’t able to meet in person it often takes a bit longer, because everyone is also attending to other responsibilities.

Question: In the 9 years you’ve been with Relayware, the company and the industry have changed so much!

Anderson: Yes! A lot has changed. We’ve always cared about testing and quality, and we continue to get better and better in these aspects.

Over my tenure here at Relayware, I’ve also noticed that MDF swings in and out of demand with economic ebbs and flows. During the recession there was less demand for MDF, and now that we’re in the economic recovery, we’re seeing more demand.

Interestingly, channel managers are facing the same problems today that they were 9 years ago. But, Relayware and our customer contacts are much more sophisticated in the way they tackle channel challenges. For example, our customers are much more CRM and PRM savvy.

Today, our sales team is doing so well! There’s a lot of demand out there for PRM software. As a result, we are recruiting heavily to fill the roles that will support our new customers. It’s an exciting time to be here.

 

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