We are using cookies to give you the best experience on our site. By continuing to use our website without changing the settings, you are agreeing to our use of cookies. View our Privacy Policy.
 

How to Make Sure the IT Department Supports the Most Tech-Savvy Employees

It’s essential that those of us in IT act as a contributing partner to every department or we’ll be left out and left behind.

Relayware Partner Relationship Management

How to Make Sure the IT Department Supports the Most Tech-Savvy Employees

By Stuart Phipps, Relayware IT Operations Manager

Sometimes, at Relayware, we see channel program managers, IT and Sales out of sync, and this hurts their channel program, despite the individual talents and knowledge within each group. As an IT professional, I’d like to offer some thoughts on how IT can champion collaboration.

We see, professionals in every department pushing for the adoption of new technologies, because they experience a high return on investment. However, as the IT expert, you know that disruptive technologies, such as the cloud, social media, mobile devices, big data, have serious security implications. It can be challenging to walk the line between delivering advanced IT services and protecting corporate information.

When IT is seen as a state enemy hindering progress, business units quickly figure out ways to exclude us (their IT colleagues) and take on projects without our involvement. When this transparency disappears, we lose many value-add opportunities.

You know that your IT department has the ability to deliver advanced IT services and drastically improve innovation ROI. But how do your colleagues see you? It takes real self-awareness to consider how your colleagues see your role – legacy-rule enforcer or supportive growth partner.

It’s essential that those of us in IT act as a contributing partner to every department or we’ll be left out and left behind. Make sure your department is seen as a group that adds value to your co-workers’ efforts and the business overall. Also, it may seem trite, but don’t forget to maintain a collaborative rapport around the office. Business at every level comes down to relationships, and in order for you to be aware of end-user habits and satisfy business executives, you need to be included, not excluded.

Further, in IT we can facilitate progress when we understand our company’s appetite and tolerance for change. Also, we become our co-workers’ allies when we have a larger understanding of the innovations in our industry creating the competitive edge.

IT is in a unique position spanning all departments, and this visibility can be leveraged to cross-pollinate ideas and identify cost saving opportunities. This is a beneficial vantage point that works in our favor to be an impactful, crucial department – as long as we work with our colleagues, not against. Let’s be the indispensible ingredient in progress.

Share