Services

We're always available to provide a range of customer services including user support, telephone or online training and step-by-step problem resolution and our round-the-clock maintenance services ensure maximum system availability while maintaining the software through version and patch releases to ensure that your RelayWare system is performing optimally at all times

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Customer Services

Full post-implementation customer services for the RelayWare system and your user community can be provided with a range of flexible service level agreements up to and including 24 x 7. Our friendly customer services agents are experts in both the functionality and application of the RelayWare system in customer environments. We’re always available to provide user support, telephone or online training and step-by-step problem resolution.

Support Programs

In order to meet the diverse support requirement of our customers, we have developed a range of multi-channel service programs to meet every need and budget.

RelayWare support comes in a choice of three programs:

  • Standard
  • Premium
  • Premium Plus Administration

The following details our offerings per program:

Support Program Notes:

1 Response time varies according to issue severity – see SLAs for more details
2 European hours only
3 Available in United States, Canada & Europe
4 All customizations implemented by RelayWare will be fully supported with an additional monthly support fee of 20% of the customization implementation cost in year one and 10% thereafter

Learn More

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