Modules

In its entirety, RelayWare represents the most powerful and comprehensive Partner Relationship Management solution currently available. But RelayWare need not be purchased or deployed in full. The modular architecture of RelayWare offers our customers the opportunity to acquire only the functionality they require and to deploy that functionality to suit their business priorities, timescales and budgets. That functionality is facilitated by a suite of independent yet collaborative application modules comprising a broad range of integrated task-oriented web applications.
RelayWare is a totally modular system which can be implemented in full or in part to suit your individual business needs and budget. Application modules can be added or removed at any time.
Our modules cater for all of your partner program management needs. Click on featured modules for more information and video tours:

RelayWare Content and Portal Manager allows your users to design, create and publish content to your integrated partner portal using the platform’s powerful CMS and file libraries. It supports multi-lingual, multi-country rollout of content managed by a powerful content publishing workflow. It also provides an extensible library of RelayWare Tags which allow RelayWare module functionality to be easily extended out to partner portal users. RelayWare Partner Portals leverage the integrated partner database and so give selective, profile-dependent access to content and tools based on business rules and partner profile data. The RelayWare CMS supports multiple concurrent sites and hence is capable of managing partner portals, micro sites, campaign landing pages and even your corporate website simultaneously.

RelayWare Account Manager provides a comprehensive sales force automation (SFA) suite for use by account managers, sales management and other members of the team who need to access and modify partner records, view contact information and contact histories, assign and action tasks and much more.

RelayWare Sales Opportunity Manager manages the capture, profiling, qualification, distribution-to-partner and tracking of your sales leads. Additionally, the module facilitates automated software license renewal management and your deal registration programs using the partner portal for online registration and deal management. The pipeline management tools support tracking for leads and deals throughout the sales cycle.

RelayWare Communications Manager manages inbound and outbound web, email, phone and paper based campaigns for partners and customers alike. It dynamically delivers targeted information to predefined campaign lists and measures the results so that future actions can be modified accordingly. Communications Manager reduces the costs of communicating with your channel by making it easier to define and execute connected communication with targeted audiences. It provides the functionality to measure campaign results so that future campaigns can be more effective.

RelayWare eCommerce provides you with a comprehensive set of tools for product and price catalog management, order capture, entry to ERP, returns management, rebates, demo-dev, trade-up or evaluation programs.

RelayWare Event Manager streamlines the processes involved in managing event invitations, registration and logistics. It makes light work of invitation-only events or public events, ranging from training courses and seminars through to complex multi-day conferences with a requirement for the management of travel, accommodation and catering. Event Manager also supports multiple payment methods for chargeable events.

RelayWare Partner Locator facilitates end-customer searches of your PRM database from a remote website using multiple criteria such as geographical proximity, product and market specialization to match the right partner with the customer’s needs.

RelayWare Incentive Manager provides you with the means to define and execute a broad range of loyalty and incentive programs. It supports all programs based upon points accrual derived from sales data or other sources and allows partners to claim then redeem points in a variety of ways in exchange for goods, vouchers, marketing services or other benefits. With full approval workflow it allows you to stay in control of claims and redemptions.

RelayWare Fund Manager manages the back office processes associated with the accrual and crediting of MDF (market development funds) and rebates. It also manages MDF or co-op budgets and facilitates automated or semi-automated allocation, claiming and approvals, via the portal with full reporting and ROI tracking.

Partner Training Manager manages your entire channel training and development program. From registration and curriculum alignment to the delivery of rich media training content to the tracking of individual training attendance and performance. Training Manager serves to ensure that your channel is always up-to-speed with the latest developments and empowered to sell.

RelayWare Administration Manager provides a comprehensive suite of system and database administrative tools and access to all installed modules for the power user. It ensures that our customers can manage their software autonomously without the necessity to rely upon our services or the services of an outside agency.

RelayWare Salesforce.com Interface provides a ready-made solution for exchanging sales lead, opportunity and deal registration data seamlessly between RelayWare and Salesforce.com’s CRM software ensuring that both systems always have the latest information while facilitating easy and efficient sales collaboration with your partners.